Global Sourcing Monitor Subscription

Digital Transformation Strategies

Intelligent Automation & Technology Buyer Sourcing Advisory Service

Whether companies want to make incremental changes or achieve major transformations, our Shared Business Process Services & Intelligent Automation and Global Outsourcing & Vendor Management research, include a combination of market trends, assessments and pricing research across Business Process Outsourcing (BPO) and IT Services Outsourcing research areas.


Sourcing Insights encompass case studies and tools that help define, optimize and assess strategies and best-in-class outsourcing approaches.

Business Process Outsourcing (BPO) research

A range of issues related to the design and delivery of HR Shared Services work processes.

  • Banking, Financial Services & Insurance BPO

  • Healthcare & Life Sciences BPO

  • Finance & Accounting Outsourcing

  • Human Resources Outsourcing HRO

  • Recruitment Process Outsourcing

  • Contact Center Outsourcing

  • Procurement Outsourcing

  • Managed Service Providers

Shared Business Process Services & Intelligent Automation Research Areas

A range of issues related to the design and delivery of HR Shared Services work processes.

  • Strategy & Vision

  • Audits, Controls, & Compliance

  • Organizational Design / Development

  • Staffing and Retention

  • Regulatory & Tax Compliance

  • Compensation & Incentives

  • Benefits Administration

  • Payroll & Payments Processing

  • Performance Measurement

  • Performance Review Process

  • Employee Onboarding & Integration

  • Employee Training & Development

  • Employee Engagement & Satisfaction

  • Employee Communication

  • Employee & Labour Relations

  • Career Planning

  • Change Management

  • Culture

  • Governance

  • Process & Workflow Design & Optimization

  • Program & Project Management

  • Relationship Management

  • Succession Planning

  • Policies & Procedures

  • Process Design & Optimization

  • Quality Programs & Continuous Improvement

  • Time & Attendance

  • Alternative Work Arrangements

  • Technology, Software and Hardware

  • Call Centers & Help Desks

  • Outsourcing / Offshoring / Service Level Agreements

  • Vendor Management

  • Risk Management

Intelligent Automation solutions, covering a range of issues related to the design and delivery of services.

  • Business Case Development

  • Data Analytics

  • Governance

  • Implementation Strategy

  • IT Collaboration

  • Organizational Alignment

  • Outsourcing

  • Process Design

  • Project Management

  • Request for Proposal (RFP)

  • Solution Provider Evaluation

  • Solution Provider Relationship Management

  • User Training

For Accounts Payable professionals and their managers, covering a range of issues related to the design and delivery of Accounts Payable and related Purchase-to-Pay (P2P) work processes.
For Accounts Receivable professionals and their managers, covering a range of issues related to the design and delivery of Billing, Customer Payment Processing, and Credit & Collections and related Order-to-Cash (O2C) work processes.

  • Audits, Controls, & Compliance

  • Approval Process

  • Outsourcing / Offshoring / Service Level Agreements

  • Customer Relationship Management

  • Account Reconciliation

  • Cash Management

  • Fraud Prevention

  • Dynamic Discounting

  • Electronic Invoice Processing

  • Payments Processing

  • Working Capital Management

  • Collections

  • Credit Management

  • Dispute Resolution

  • Process Design & Optimization

  • Process Consolidation & Transition

  • Quality Programs & Continuous Improvement

  • Technology, Software and Hardware

  • Year-End Processing

Covering a range of issues related to expense tracking.

  • Global Card Programs

  • Audits, Controls, & Compliance

  • Card Issuance Process

  • Program Design & Implementation

  • Card Accounting

  • Electronic Expense Reports

  • Fraud Prevention

  • International Travel Issues

  • Receipt Management

  • Spend Analysis

  • Tax Compliance

  • Technology, Software and Hardware

  • Year-End Processing


BPO Services Market Opportunities

Drive savings and efficiency in Digital Transformation investments and partnerships with insights related to vendor pricing, sourcing strategy, contracting best practices for driving better deals and reducing costs.

Research into the dynamics, size, and scope of BPO market opportunities (finance and accounting, procurement and logistics), including business process automation, business analytics services, blockchain, IoT, and developments such as shifts to new delivery models, such as platforms and business-process-as-a-service (BPaaS).

Analytics and intelligent automation leverage in service delivery across the entire life cycle of services, (including information and data management, BI tools– and analytics application–related services, advanced analytics, big data, and cognitive/AI services) from consulting to implementation to managed services to BPO.

Global BPO competitive landscape, including deal activity, vendor strategies, positioning, and offerings
Impact of intelligent automation on BPO, and best practices for deploying intelligent automation
IT Services Outsourcing research

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other emerging technologies, offer opportunity to drive digital transformation.

Our IT Services Outsourcing research delivers fact-based data and insights on key dynamics that help understand how to leverage IT and supporting technologies to address key business issues.

  • Digital Services | Cloud, Infrastructure & Application Services

  • Banking, Financial Services & Insurance - IT Outsourcing

  • Healthcare & Life Sciences IT Outsourcing


Business Management Consulting Services

Business management consulting plays an essential role in helping enterprises to envision, validate, and execute new strategies as to enhance their existing operations capabilities, and align and position for future opportunities

Business Management Consulting Services Reviews
  • Strategy consulting

  • Business and transformation consulting

  • Operations and Supply chain consulting

  • Finance and accounting consulting

  • Governance, risk, and compliance consulting

  • Global business consulting spending review | Comparative capability of different types of consulting firms

Tech Buyer Intent Research

  • Market trends to help service providers generate leads and improve sales.

  • Dynamic insights provide actionable data to guide your sales and marketing tactics.

Clients are supported by a dedicated client relationship manager who serves as a single point of contact, acting as an extension of the client's research.

A One-Year Subscription to Sourcing Advisory Service provides actionable advice, delivered direct to the client via teleconference, Global Sourcing insights and comparative analysis and evaluation of available options.


Content Type:

  • Global Sourcing Insights & Intelligent Automation Solution Briefs

  • Business Management Consulting Services Reviews