...Business Services


The US business services market involves around 35,000 business entities, which generate annual revenues of $ 600 billion, according to research from Hoovers. Leading providers include Manpower and Kelly Services, specializing in staffing services, solid waste handling company Waste Management and Republic Services, and facilities service outfits Rollins and ABM Industries. Other key players include back office transactional processing solutions providers such as Iron Mountain, Automatic Data Processing, the travel section of American Express and ADT Security Services.

Business Services sectors

  • Advertising and Marketing
  • Business Process Outsourcing
  • Professional Services | Business Consultancy and Audit
  • Education and Training
  • Human Resources Management
  • Knowledge Management
  • Legal
  • Maintenance and Cleaning Services
  • Office Supplies
  • Research and Development
  • Security Services

Professional & Outsourcing Services | Business Consultancy and Audit

The professional service market covers services that provide support to businesses of all sizes and in all industries. Consulting companies like McKinsey, Deloitte, Bain & Company, Accenture, PwC, Ernst & Young and KPMG offer a diverse set of professional and outsourcing services.
Nielsen and the Kantar Group are leading the market research industry that analyzes and interprets information about a service and market.
Outsourcing relates to the contracting of certain business activities to an external service, to save costs and own resources. Subsegments of the outsourcing industry are business process outsourcing (BPO), recruitment process outsourcing (RPO), legal process outsourcing (LPO), and knowledge process outsourcing (KPO).


IT consulting, relates to services aimed at helping clients on how they can utilise information technology (IT) and digital to optimally achieve their business goals.
The IT consulting market is forecasted to face significantly higher demand, accelerating growth, on the back of technological trends, including digitisation, analytics, cloud, robotics, and the Internet of Things (IoT).
The type of work can range from strategic (such as developing a new IT strategy or IT cybersecurity approach) to tactical (such as the implementation of an ERP system or the selection of an IT system) to highly operational (such as the development of a mobile application).

The market for IT consulting services consists of eight main disciplines: IT Strategy, IT Architecture, IT Implementation, ERP services, Systems Integration, Data Analytics, IT Security and Software Management.

IT strategy focuses on strategic IT propositions and IT advisory, offerings - the first phase of any IT undertaking., with engagements averaging two to three months.

IT architecture looks at the IT processes and systems, and defines the technological blueprint that enables business processes. Projects typically last between six to 12 months and architecture services precede any IT implementation or systems integration efforts. Consulting offerings include, among others, defining an enterprise landscape, implementing a service-oriented architecture (SOA), or guiding the outsourcing of architecture processes to an external vendor.

Enterprise Resource Planning (ERP) services are activities that support clients with designing, implementing ERP systems and modules; for instance, SAP or Oracle products.

IT security focuses on risk, security and compliance responsibilities in the IT landscape, while the IT implementation line of business encompasses all services related to the design and implementation of technology-driven projects.

Software management refers to the practice that involves managing and optimising the purchase, deployment, maintenance, utilisation, and disposal of software applications within an organisation.

Lastly, data analytics, an upcoming domain, centres around techniques and tools that can turn large amounts of data into valuable information in order to support decision making - business intelligence, workforce analytics, customer intelligence, data warehousing (big data) and predictive modelling.

IT Services Outsourcing research

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other emerging technologies, offer opportunity to drive digital transformation. Our IT Services Outsourcing research delivers fact-based data and insights on key dynamics that help understand how to leverage IT and supporting technologies to address key business issues:

  • Digital Services | Cloud, Infrastructure & Application Services

  • Banking, Financial Services & Insurance - IT Outsourcing

  • Healthcare & Life Sciences IT Outsourcing

Data on advertising and marketing activities for specific marketing channels, and insights into the consumer perception of marketing efforts. Data on advertising spending figures, across offline and online media, as well as across all industries.

Data on various types of agencies, such as media, PR, and advertising agencies, is provided, as well as revenue and creativity rankings.

The marketing and advertising sector offers information on the marketing and advertising activities covering traditional marketing channels, such as trade shows and direct marketing, as well as mobile and social media marketing. Company and industry information, overall and by channel, along with effectiveness ratings of various B2B and B2C marketing initiatives, along with brand value rankings created by, among others, Millward Brown or Interbrand.

Advertising data include figures on advertising spending split by media type, revenues for online and offline media, and advertising effectiveness, and individual spending for various brands.


Education and training is provided by schools, colleges, universities, training centers.
Primary and secondary education (K-12) is the largest segment of the education market.

Globally, about 83% of people complete secondary education over their lifetime, according to the Organisation for Economic Co-operation and Development (OECD).
Post-secondary education contributes 34% of overall education spending at $ 1.6 trillion. About 40% of young adults in OECD countries complete degree-level education.

Rising demand for higher education in developing countries (especially India and China) and increasing adoption of e-learning were key drivers of growth in the market.
The e-learning market is one of the fastest-growing segments in the education Industry.

The global e-learning market is projected to reach $ 300 billion in 2020, growing at a 23% compound annual growth rate (CAGR) from $ 165 billion in 2012.

Increased internet penetration and devices such as smart phones, laptops and tablets have supported the demand for e-learning.
The U.S. and China are the two largest education markets in the world.
Major companies in the global education and training services industry include Apollo Education Group (U.S.), Career Education Corporation (U.S.), ITT Educational Services (U.S.), Kaplan (U.S.), New Oriental Education & Technology Group (China), NIIT Limited (India) and Benesse Corporation (Japan).

GlaxoSmithKline's advertising spending (in million British pounds)

For the global office services and supplies market, product innovation will be pivotal in sustaining growth.
The Middle East, Latin America and Asia-Pacific are forecast to record the fastest rate of growth over the coming years. Also helping drive the market is demand for large-format outdoor printing products like billboards and banners.
This industry is comprised of establishments primarily engaged in retailing new stationery, school supplies, office equipment, furniture, and office supplies.

Statistics and other information about topics related to the supply and demand of skilled labour, employment agencies and personnel service providers.

Skilled labour refers to the segment of the workforce with high education, a high skill level and expertise, that yield substantial economic value through the work performed.

Examples of skilled labour include physicians, engineers, architects, attorneys, and scientists. Many companies seek out help to find workers with the required skill set. Temporary work, personnel and staffing services companies, help with human resource management and assist in finding the right personnel that fit the job requirement.

Global sales of staffing and personnel services (agency work industry) amount to more than 250 billion U.S. dollars each year according to the International Confederation of Private Employment Agencies (Ciett).

Leading companies in the industry include Manpower, Adecco, Randstad, Allegis Group, Kelly Services.

Our reports provide information and market data on business services and skilled labour. It includes information on industry segments such as consulting, market research, staffing & personnel, call centers, facility management, and outsourcing.

Research Area | HR Shared Services

A range of issues related to the design and delivery of HR Shared Services work processes.

  • Strategy & Vision

  • Audits, Controls, & Compliance

  • Organizational Design / Development

  • Staffing and Retention

  • Regulatory & Tax Compliance

  • Compensation & Incentives

  • Benefits Administration

  • Payroll & Payments Processing

  • Performance Measurement

  • Performance Review Process

  • Employee Onboarding & Integration

  • Employee Training & Development

  • Employee Engagement & Satisfaction

  • Employee Communication

  • Employee & Labour Relations

  • Career Planning

  • Change Management

  • Culture

  • Governance

  • Process & Workflow Design & Optimization

  • Program & Project Management

  • Relationship Management

  • Succession Planning

  • Policies & Procedures

  • Process Design & Optimization

  • Quality Programs & Continuous Improvement

  • Time & Attendance

  • Alternative Work Arrangements

  • Technology, Software and Hardware

  • Call Centers & Help Desks

  • Outsourcing / Offshoring / Service Level Agreements

  • Vendor Management

  • Risk Management

Research Area | Intelligent Automation

Intelligent Automation solutions, covering a range of issues related to the design and delivery of services.

  • Business Case Development

  • Data Analytics

  • Governance

  • Implementation Strategy

  • IT Collaboration

  • Organizational Alignment

  • Outsourcing

  • Process Design

  • Project Management

  • Request for Proposal (RFP)

  • Solution Provider Evaluation

  • Solution Provider Relationship Management

  • User Training

Research Area | Accounts Payable | Accounts Receivable

For Accounts Payable professionals and their managers, covering a range of issues related to the design and delivery of Accounts Payable and related Purchase-to-Pay (P2P) work processes.
For Accounts Receivable professionals and their managers, covering a range of issues related to the design and delivery of Billing, Customer Payment Processing, and Credit & Collections and related Order-to-Cash (O2C) work processes.

  • Audits, Controls, & Compliance

  • Approval Process

  • Outsourcing / Offshoring / Service Level Agreements

  • Customer Relationship Management

  • Account Reconciliation

  • Cash Management

  • Fraud Prevention

  • Dynamic Discounting

  • Electronic Invoice Processing

  • Payments Processing

  • Working Capital Management

  • Collections

  • Credit Management

  • Dispute Resolution

  • Process Design & Optimization

  • Process Consolidation & Transition

  • Quality Programs & Continuous Improvement

  • Technology, Software and Hardware

  • Year-End Processing

Research Area | Spend Analysis | Corporate Card | Travel

Covering a range of issues related to expense tracking.

  • Global Card Programs

  • Audits, Controls, & Compliance

  • Card Issuance Process

  • Program Design & Implementation

  • Card Accounting

  • Electronic Expense Reports

  • Fraud Prevention

  • International Travel Issues

  • Receipt Management

  • Spend Analysis

  • Tax Compliance

  • Technology, Software and Hardware

  • Year-End Processing

Our reports provide key statistics and analysis on market operating conditions, business challenges, current and historical industry growth trends, and more. They offer an explanation of the structure of the industry and analysis across the value chain, market sizes, revenue growth, market and product trends, demographics, price trends, product/company rankings or comparisons, key players profiles, comparing national and multinational operators by sales, market share, investments, projects, partners and expansion strategies,designed to provide a better understanding of a market's competitive landscape, and market forecasts, projecting how current trends will influence industry sales and consumption patterns in the future, latest market developments and analyzing the potential effects of regulatory changes in conjunction with the background macroeconomic outlook.