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Next-Generation Organizational Design & Operating Model

Develop the capabilities to deliver the new Organizational Design & Operating Model

Leverage our actionable insights in business process redesign, capabilities sourcing, outsourcing and offshoring to meet the needs of customers better.
Drive transformational change from developing world-class talent to bringing new products to market faster and enabling business model innovation.
Raise customer satisfaction and advocacy.
Accelerate a transformation to deliver superior customer service through innovative service design that supports customer acquisition and retention while enhancing productivity, cost management and profitability.

A next-generation operating model

We can assist in putting in place a next-generation operating model through a combination of capabilities and approaches that can lead to new levels of speed, agility, and efficiency.

  • Designing the next-generation operating model and Agile DNA roadmap;

  • Transforming the customer journeys that matter

  • Create cross-functional overlaps to scale and sustain the benefits of the transformation

Gain productivity improvements by reshaping capacity requirements, rebalancing staffing models, and redesigning for fast and sound service delivery.
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Research & Product Development

  • Innovate more rapidly by embracing digitalization, and invest more wisely by optimizing your R&D organization and processes.

  • Develop your R&D Capabilities with a sharp focus on customer needs.

  • Share insights on R&D best practices from companies across different sectors.

  • Streamline your R&D efforts efficiently and productively

  • Improve time-to-market and align your product development efforts with customers' needs and spending attitudes.

Adapt to dynamic environments and build capabilities that will sustain your competitive advantage.
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Get to market faster with insights on manufacturing and industrial goods and services sectors, and with access to the latest trends in Industry 4.0 and the Internet of Things (IoT).

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  • Business process outsourcing (BPO) uses resources outside of the main business to Accelerate efficiencies in tasks and business functions.

  • Lean process redesign helps companies streamline processes and foster a culture of continuous improvement.

  • Digitization is the process of using digital tools and technology to transform customer-facing journeys.

  • Analytics provide intelligence to improve decision making.

  • Intelligent process automation (IPA) combines process redesign with robotic process automation and machine learning.

Generate accelerated growth and a multiplier effect on business performance with data and analytics.
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