Next-Generation Organizational Design & Operating Model

Develop the capabilities to deliver the new Organizational Design & Operating Model

Leverage our actionable insights in business process redesign, capabilities sourcing, outsourcing and offshoring to meet the needs of customers better.
Drive transformational change from developing world-class talent to bringing new products to market faster and enabling business model innovation.
Raise customer satisfaction and advocacy.
Accelerate a transformation to deliver superior customer service through innovative service design that supports customer acquisition and retention while enhancing productivity, cost management and profitability.

A next-generation operating model

We can assist in putting in place a next-generation operating model through a combination of capabilities and approaches that can lead to new levels of speed, agility, and efficiency.

  • Designing the next-generation operating model and Agile DNA roadmap;

  • Transforming the customer journeys that matter

  • Create cross-functional overlaps to scale and sustain the benefits of the transformation

Gain productivity improvements by reshaping capacity requirements, rebalancing staffing models, and redesigning for fast and sound service delivery.
Research & Product Development
  • Innovate more rapidly by embracing digitalization, and invest more wisely by optimizing your R&D organization and processes.

  • Develop your R&D Capabilities with a sharp focus on customer needs.

  • Share insights on R&D best practices from companies across different sectors.

  • Streamline your R&D efforts efficiently and productively

  • Improve time-to-market and align your product development efforts with customers' needs and spending attitudes.

Adapt to dynamic environments and build capabilities that will sustain your competitive advantage.

Get to market faster with insights on manufacturing and industrial goods and services sectors, and with access to the latest trends in Industry 4.0 and the Internet of Things (IoT).

  • Business process outsourcing (BPO) uses resources outside of the main business to Accelerate efficiencies in tasks and business functions.

  • Lean process redesign helps companies streamline processes and foster a culture of continuous improvement.

  • Digitization is the process of using digital tools and technology to transform customer-facing journeys.

  • Analytics provide intelligence to improve decision making.

  • Intelligent process automation (IPA) combines process redesign with robotic process automation and machine learning.

Generate accelerated growth and a multiplier effect on business performance with data and analytics.